Published By: CRG Team
Date: April 14, 2020

Team working remotely? Collaborate using Atlassian Jira.

These are unprecedented times. And it is completely fine to feel unprepared. As the situation around the COVID-19 pandemic continues to unfold around the globe, CRG Solutions is ramping up its Atlassian support to its customers. We firmly stand by our commitment to support our customers through these difficult times as they need to collaborate even more closely while being significantly spread out.

The huge number of people working remotely has created challenges for all of us. In these times our customers count on Atlassian’s products to collaborate, track progress, and communicate with each other. The pressures especially on IT resources and on internal IT teams to setup and service users is phenomenal. For product companies, service support is the key distinguisher in the market and any slack in response times translates into heavy costs for teams and organizations.

So, since the show must go on, CRG Solutions has responded with a range of fast and effective support services to make remote work as easy as possible for you and your teams.

Type of Users

Non-Atlassian Jira Users

Are you facing the biggest challenge of identifying tools to optimise and prioritise now as the team strength is thinned out? Check out CRG’s Business Continuity Support Services

Atlassian Jira Users

Already an Atlassian Customer of Server/Datacenter, and facing responsiveness or outages? Check out the remote-friendly services that can be availed.

We help set up Helpdesk/ Service desk that can boost productivity by up to 100% even at peak loads

Flatten the service queues and speed-up your TAT

Set up JIRA Service desk and be UAT ready in just 2 days TAT from start of project execution

No additional implementation cost levied on purchase of licenses

Free Health Check-up and Root Cause Analysis Report*

Roadmap for Corrective Action

On Demand Support team available for quick fix

All services on first come, first serve basis, so act now and book your free 30-minute discovery session now

Remote teamwork is not just about having the right tools, but also about implementing it right and remaining productive.

You can count on us, just as we count on Atlassian Jira and Confluence to help us manage the work needed to keep our services running while you can stay focused on your important work without interruption to Atlassian services.

While no one knows how long this pandemic will last, you can be assured that CRG Solutions is here to support you in every way possible. We at CRG have pledged 20% of our development/support personnel for this initiative. Learn more about this initiative here.

Health Check-up and Root Cause Analysis Report

Inclusion:

• A System analysis of the application
  • Installation Configurations
  • Connectivity Analysis
  • Application Configurations
  • Plugin usage Analysis
  • Log Analysis
• Root Cause Analysis for Current problem
• Recommendation for resolving the issue
• Best Practice Recommendations

Exclusion:

• Implementation beyond 2 man-days
• Changes to OS, DB and Networking (should be performed by Client’s IT team)